HOME IMPROVEMENT SPECIALISTS

FAB SYSTEMS

WHY MOVE WHEN YOU CAN IMPROVE?

With 0% finance available on all of our products, there’s no reason to wait. Get in touch with FAB for the best double glazing Stoke has to offer!

FAB Windows, Roofing, Doors, Conservatories & Orangeries

Double Glazing Stoke Stafford Cheshire Shropshire

We specialise in the design and installation of Bespoke solid roofs, Conservatories, Orangeries, Bi-folding doors, Double glazing windows, Triple glazing, Fascias & Replacement doors. throughout Staffordshire, Cheshire & Staffordshire. Established for over 25 years!

For the latest tailor-made conservatory, bespoke orangery, or replacement fascia, windows and doors – trust your local, friendly, family-run company.
Our staff have many years of experience behind them and are proud to offer a personal and professional service.
If you cannot find what you are looking for on our website please get in touch.​

SERVING STAFFORDSHIRE, SHROPSHIRE & CHESHIRE WITH BEAUTIFUL WINDOWS AND DOORS

Our Accreditations

WHY CHOOSE FAB SYSTEMS?

OUR SERVICES

Finance Options

We understand that Home Improvements can be a large investments, which is why we partner with lenders to streamline your service and make it affordable. Check out your available options.

Request a Quote online today and receive up to £1500 discount

*Offer only available at initial time of quotation

Please complete the form below, and we will contact you to arrange a convenient time for one of our highly trained technicians to visit you. During this visit they will measure up and discuss your options with you – there will be no hard sell!

Complaints Procedure

Complaints Contact Details

Name: Mark Richards
Telephone: 01782 615619
E-mail: info@fabsystems.co.uk

Our Procedures

Any complaint verbal or written will be referred to our complaint’s manager at the earliest opportunity or to a member of the senior management if the complaints manager is unavailable. We will also

  • Acknowledge the complaint in writing promptly
  • Record details on the firm’s system
  • Make contact to seek clarification on any points where necessary
  • Fully investigate the complaint
  • Keep you informed of our progress
  • Discuss with you our findings and proposed response
  • Ensure that our firm partners have a compliant complaints procedure and are communicating with their customer using this
  • Provide clear deadlines to respond


You will receive contact from us advising on progress if we cannot respond immediately. We will let you have our final response as soon as possible and not later than eight weeks.

Fab Systems Ltd

Customers may express dissatisfaction to us about our products and services. We will need to establish whether or not the complaint relates to the information given, the firm or the service and installation. If unclear, this must not delay investigation and we will proceed with our own investigation. The complaints manager will review this matter and take the complaint to the firm for them to investigate and provide a written explanation and any supporting information. This may include photos, checklists or remedial satisfaction notes.

Investigation

The complaints manager will establish the nature and scope of the complaint having due regards to the Financial Conduct Authority’s direction:

  • Deal with complaints promptly and fairly
  • Give complainants clear replies and, where appropriate, fair redress
  • We may take up to 8-weeks to provide a response


Eligible Complainants

It is the firm’s policy to treat all complainants the same, however, eligible complainants, customers that have purchased goods and services using a lenders finance, are legally defined and have additional rights in law that we must acknowledge and adhere to.

The Financial Conduct Authority complaints rules apply to complaints:

  • Made by, or on behalf of an eligible complainant.
  • Relating to regulated activity.
  • Involving an allegation that the complainant has suffered, or may suffer, financial loss, material distress or material inconvenience.

Final response

This will set out clearly our decision and the reasons for it. If any compensation is offered a clear method of calculation will be shown.

The firm must include details of the Financial Ombudsman Service in the final response if dealing with an eligible complainant and a regulated activity, we will:

  • Explain that the complainant must refer the matter to the ombudsman within six months of the date of the final response letter or the right to use this service is lost
  • Indicate whether or not we consent to waive the relevant time limits.


Complaints Settled within 3 business days

Complaints that can be settled to the customer’s satisfaction within 3 business days can be recorded and communicated differently.

Where we consider a complaint to be resolved to the customer’s satisfaction under this section, the firm will promptly send a ‘Summary Resolution Communication’, being a written communication from them which:

  • refers to the fact that the customer has made a complaint and informs them that they now consider the complaint to have been resolved to the customers satisfaction.
  • The firm will tell the customer that if they subsequently decide that they are dissatisfied with the resolution of the complaint they may be able to refer the complaint back to the firm for further consideration or alternatively refer the complaint to the Financial Ombudsman Service;
  • Provide the website address of the Financial Ombudsman Service; and
  • Refer to the availability of further information on the website of the Financial Ombudsman Service.


In addition to sending you a Summary Resolution Communication, the firm may also use other methods to communicate the information where:

  • We consider that doing so may better meet the customer’s needs; or
  • They have already been using another method to communicate about the complaint. This may include recorded calls, emails or text messages.


Closing a complaint

We will consider a complaint closed when we have made our final response to the customer. This does not prevent a customer from exercising any rights they may have to refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service

We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by the Ombudsman. The firm undertakes to pay promptly any fees levied by the Ombudsman. 

How Long You Have to Complain to the Financial Ombudsman Service

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date the final response letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Contact:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Tel:  0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 020 7964 0500 (if calling from abroad)

Email:  complaint.info@financial-ombudsman.org.uk

Website:  www.financial-ombudsman.org.uk

Privacy Notice

Last updated: September 2021

Who are we?

This privacy policy statement sets out the data processing practices carried out through your use of this web site by Fab Systems Ltd

We are authorised and regulated by the Financial Conduct Authority FRN 695224 We act as a credit broker not a lender and offer finance from one lender. Fab Systems Ltd is a trading name of Fab Systems Ltd

T: 01782 615619

E : info@fabsystems.co.uk

If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

Links

This privacy policy only covers Fab Systems Ltd web site at www.fabsystems.co.uk

Information collected

We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.

Use of personal information

We process personal information collected via this web site for the purposes of: –

  • Identifying potential customers.
  • Dealing with your requests and enquiries.
  • Providing you with information about products and services offered by Fab Systems Ltd

We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Cookies

Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.

We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site.

For more information about our use of cookies please https://ico.org.uk/for-the-public/online/cookies/

Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Using your information for fraud prevention

We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.

Checking your identity

We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.

Money Laundering Checks

To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re confirm your name and address. This is not seen or shared with any other 3rd parties unless written consent is received from you.

How we manage Special Category Data

In the unlikely event of us receiving Special Category Data as defined in GDPR   https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ Fab Systems Ltd will inform you of the receipt of this information to discuss the deletion of this data.

Disclosures

Fab Systems Ltd will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Personal Data and your rights

If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Fab Systems Ltd do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Fab Systems Ltd will do this without undue delay and at the latest within 1-month.

If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.

Cookie Policy

Last updated: 25.10.2024

FAB Systems uses cookies on www.fabsystems.co.uk. By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How FAB Systems Ltd uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

For the full disclosure section, including all types of cookies (from essentials to advertising cookies), create your own Cookies Policy.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

● AllAboutCookies: http://www.allaboutcookies.org/
● Network Advertising Initiative: http://www.networkadvertising.org/